SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING & DELIVERY POLICY
Last updated June 10, 2023
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.kaauilahawaii.com/terms-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
We offer free First Class USPS shipping on Orders over $100 and weighs under 10lbs..
First Class USPS
3-5 Business Days
5.00
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
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Email: KaauilaHawaii@gmail.com
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Online contact form: http://www.kaauilahawaii.com/contact
REFUNDS & RETURNS POLICY
ONLINE RETURN POLICY
Last updated June 10, 2023
This Refunds and Returns Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.kaauilahawaii.com/terms-conditions.
Please carefully review our Refunds and Returns Policy when purchasing our products. This policy will apply to any order you place with us.
1. RETURNS. We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 14 days of the delivery date. To initiate a return, please contact us at kaauilahawaii@gmail.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return.
2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exhanged for other reasons will be paid for by the customer.
3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all original packaging.
5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
6. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 15% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: Shirts. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.
If you have any questions about this return policy, please contact kaauilahawaii@gmail.com.